White-labelled Billing

You can use Viam to bill your customers using your own logo. This guide will show you how to set up white-labelled billing. Once set up:

• You will have a branded billing dashboard for each org
• Invoices will be sent from your provided support email address and will contain your provided logo
• You can set custom pricing

Prerequisites

viam organization logo set --logo-path logo.png --org-id <org-id>
Successfully set the logo for organization <org-id> to logo at file-path: logo.png

viam organization support-email set --support-email support@logoipsum.com --org-id <org-id>
Successfully set support email for organization "<org-id>" to "support@logoipsum.com"

Set up custom billing

1

Enable the billing service for your organization:

viam organizations billing-service enable --org-id <org-id> --address "100 Center Street, New York, NY, 10001, USA"
Successfully enabled billing service for organization "<org-id>"

2

Get billing dashboard URL from the billing service config:

viam organizations billing-service get-config --org-id <org-id>
Billing config for organization: <org-id>
Support Email: support.person@email.com
Billing Dashboard URL: https://app.viam.com/billing/logoipsum
Logo URL: https://storage.googleapis.com/viam-self-service-<org-id>/primary_logo.png

 --- Billing Address ---
Address Line 1: 123 Test Street
City: New York
State: Ny
Postal Code: 10001
Country: USA

You can update any value after setup using viam organizations billing-service update.

3

Check the billing dashboard by navigating to the billing dashboard URL:

It will be of the form https://app.viam.com/billing/<public-namespace>.

To see the billing dashboard for a specific organization, navigate to:

https://app.viam.com/billing/<public-namespace>?id=<org-id>

Set custom pricing

To use custom billing, add a billing configuration to a fragment.

1. Navigate to the FLEET page.
2. Go to the FRAGMENTS tab.
3. Select the fragment you use for your machines.
4. Click + and add Billing
5. Adjust attributes as needed.
6. Mark the fragment as public or unlisted.
7. Save the fragment.
8. Add the fragment to the machines that you want to bill for.

{
  "billing": {
    "cost_per_month": {
      "per_machine": 0,
      "binary_data_upload_bytes": 0.0,
      "binary_data_egress_bytes": 0.0,
      "binary_data_cloud_storage_bytes": 0.0,
      "tabular_data_upload_bytes": 0.0,
      "tabular_data_egress_bytes": 0.0,
      "tabular_data_cloud_storage_bytes": 0.0,
      "history_cloud_storage_bytes": 0.0,
      "logs_cloud_storage_bytes": 0.0,
      "logs_data_upload_bytes": 0.0,
      "logs_data_egress_bytes": 0.0
    },
    "tier_name": "example-tier",
    "description": "",
    "tier_credit": 0.0,
    "in_arrears": true
  }
}

{
  "billing": {
    "cost_per_year": {
      "per_machine": 0
    },
    "tier_name": "example-tier",
    "description": "",
    "tier_credit": 0.0,
    "in_arrears": false
  }
}

{
  "billing": {
    "cost_per_month": {
      "per_machine": 10,
      "binary_data_upload_bytes": 0.01
    },
    "tier_name": "monthly-tier",
    "in_arrears": true
  }
}

{
  "billing": {
    "cost_per_year": {
      "per_machine": 100
    },
    "tier_name": "annual-tier",
    "in_arrears": false
  }
}

FAQ

How does reimbursement work for white-labeled billing?

Payments for white-labeled billing go directly to Viam. To arrange reimbursement, please contact us.

Can I customize the billing page further?

If you need further customization, please contact us.

How does renewal work?

Renewal is automatic for upfront annual billing and for upfront monthly billing. For monthly billing after usage, if there is no usage, there is no charge. If the per_machine field is set, then a machine existing, is considered usage.

When are invoices generated?

• Monthly billing (in_arrears: true): Invoices are generated on the first day of the month and customers are charged at the end of each month for the per machine cost and usage during that month. For example, if you set up a machine on June 20, you’ll get an invoice on July 1 for 10 days of usage. Then you’ll get the next invoice on August 1 for the usage in July.
• Monthly billing (in_arrears: false): Invoices are generated shortly after the billing fragment is added to the machine and customers are charged at the beginning of each new month of usage for the per machine cost. For example, if you set up a monthly upfront machine on June 20, you’ll get an invoice shortly after on the same day. Then you’ll get the next invoice on July 20, then August 20, and so on.
• Annual billing (in_arrears: false): Invoices are generated shortly after the billing fragment is added to the machine and customers are charged at the beginning of each new year of usage for the per machine cost. For example, if you set up an annual upfront machine on June 20, you’ll get an invoice shortly after on the same day. Then you’ll get the next invoice on June 20 the following year.

Can customers switch between monthly and annual billing?

Yes. However, switching billing fragments will result in the new charge immediately taking effect. We recommend that you wait until the end of the current billing cycle to remove the old billing fragment and assign the new billing fragment.